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UK SHIPPING

Royal Mail have recently updated their service, whereby all orders are opted in to allow delivery to a Safe Place. If you do not want your parcel delivering to a Safe Place, please download the Royal Mail app and 'OPT OUT' for future deliveries. You can also specify your preferred Safe Place on the Royal Mail app

INTERNATIONAL

*Denmark/Slovakia – 19th December

Please note we are currently unable to Ship to Israel, Russia, Belarus or Ukraine.

IMPORT DUTY EU

For orders shipped to the EU, we send them with duty paid (DDP - Delivered Duty Paid), meaning there are no extra charges for import duties or VAT upon delivery.

For orders shipped outside the UK and EU, this may trigger a customs inspection, depending on the destination country’s regulations. We always provide the correct paperwork with your order. However, customs authorities may apply import duties, VAT, or other charges, which are beyond our control.

We cannot guarantee how long customs clearance will take, as this varies by country. Please note that you are responsible for paying any applicable import charges imposed by your local customs authorities.

IMPORT DUTY US

Import duty will be applied at checkout.

NON EU & US IMPORT DUTY

Please note that the customers will always be responsible for paying any import bills they may receive.

In the event that any orders are undelivered due to incorrect details provided by the customer, it will be the customer that is responsible for payment of redelivery.

When importing items to outside of the UK & EU, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.

RETURNS

We sincerely hope you are satisfied with your UVU purchase, however if you change your mind for whatever reason we will happily exchange your item or refund your purchase (MINUS SHIPPING COST IF FREE SHIPPING DISCOUNT HAS BEEN APPLIED)

Return your items here

Please return your item(s) unworn and in the original packaging within 14 days of receiving.

RETURNS ADDRESS:
UVU, J&S House, Denton Drive, Northwich CW9 7LU, United Kingdom

ADDITIONAL INFO

For any additional information, please contact our customer support.