Shipping & Refund Policy

UK SHIPPING

Royal Mail Tracked 48 (3-5 Business Days) – £4

Royal Mail Tracked 24 (1-2 Business Days) – £7

INTERNATIONAL

Orders despatched arrive within 2-4 working days via DHL

EU – (1-3 Business Days) – £12

US & Canada – (1-4 Business Days) – £12

Rest of World – (2-4 Business Days) – £28

Australia – (2-4 Business Days) – £22

NON EU IMPORT DUTY

Please note that the customers will always be responsible for paying any import bills they may receive.

In the event that any orders are undelivered due to incorrect details provided by the customer, it will be the customer that is responsible for payment of redelivery.

When importing items to outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.

EU IMPORT DUTY

EU orders are sent with the duty paid. So, there are no extra charges. When importing items to outside of the UK, this will normally trigger a customs inspection. We always provide the correct paperwork with your order. Customs may or may not charge an import duty. This is outside of our control. We cannot be held responsible for how long it takes your order to pass through customs. Please note that you will always be responsible for paying any import charges.

RETURNS

We sincerely hope you are satisfied with your UVU purchase, however if you change your mind for whatever reason we will happily exchange your item or refund your purchase (MINUS SHIPPING COST IF FREE SHIPPING DISCOUNT HAS BEEN APPLIED)

Please return your item(s) unworn and in the original packaging within 14 days of receiving.

RETURNS ADDRESS:
UVU, J&S House, Denton Drive, Northwich CW9 7LU, United Kingdom

ADDITIONAL INFO

For any additional information, please contact our customer support.