Shipping & Refund Policy

Christmas Delivery Dates

In order to receive your items in time for Christmas please use the following timetable. Please note, that we will post these items out but it is then over to the delivery companies who will be experiencing high-levels of orders during this time. We recommend ordering as soon as possible for this reason.

United Kingdom - Christmas Delivery Cut-Off

- UK Standard Delivery on 20th Dec

- Next Day Delivery before 14:00 on 23rd Dec

- DHL Express on 23rd Dec

- Royal Mail Special Delivery on 23rd Dec

Express International - Christmas Cut-Off

- EU before 14:00 on 20th Dec

- US before 14:00 on 19th Dec

- ROW before 14:00 17th Dec

UK SHIPPING

Royal Mail Tracked 48 – £4

Royal Mail Tracked 24 – £7

INTERNATIONAL

EU – £12

US & Canada – £12

Rest of World – £28

Australia – £22

NON EU IMPORT DUTY

Please note that the customers will always be responsible for paying any import bills they may receive.

In the event that any orders are undelivered due to incorrect details provided by the customer, it will be the customer that is responsible for payment of redelivery.

When importing items to outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.

EU IMPORT DUTY

EU orders are sent with the duty paid. So, there are no extra charges. When importing items to outside of the UK, this will normally trigger a customs inspection. We always provide the correct paperwork with your order. Customs may or may not charge an import duty. This is outside of our control. We cannot be held responsible for how long it takes your order to pass through customs. Please note that you will always be responsible for paying any import charges.

RETURNS

We sincerely hope you are satisfied with your UVU purchase, however if you change your mind for whatever reason we will happily exchange your item or refund your purchase (MINUS SHIPPING COST IF FREE SHIPPING DISCOUNT HAS BEEN APPLIED)

Please return your item(s) unworn and in the original packaging within 14 days of receiving.

RETURNS ADDRESS:
UVU, J&S House, Denton Drive, Northwich CW9 7LU, United Kingdom

ADDITIONAL INFO

For any additional information, please contact our customer support.