Once you have placed an order you will shortly receive a confirmation email.If you have not received your order confirmation email, please contact us on info@uvuclub.com.
Unfortunately, delivery address’ and order information cannot be amended once the order is placed. Nor can the order be cancelled.
We offer refunds to customers if returns are received by UVU within 14 days of receipt by the customer. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued. Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used.
When posting your item(s) back to us, it is strongly recommended you obtain proof of postage for your records.
Please ensure that items are well packaged.
After goods have been inspected by us, you will receive a full refund of the purchase price minus a carriage price of
£4 (UK) £8 (Europe) £12 (Rest of World) in the case of non-faulty items.
Purchased products are exchangeable into a different size and colour for up to 14 days from when the product was received. All exchanges are based on stock availability. Shipping costs for returning the products to UVU is not free of charge unless the product is defective. Please use a carrier of your choice ensuring registered delivery.
For faulty items, if within 28 days of purchased goods returned to us are deemed faulty, incorrect or damaged, you will receive either a full refund, repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10).
After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair, replace
or refund at our discretion if the item is deemed defective. Please email info@uvuclub.com prior to returning goods.
Please send your returns to:
UVU
J & S House, Unit A
Denton Drive
Northwich
Cheshire
United Kingdom
CW9 7LU.
Tracking information will be sent within the dispatch email, once your order has been fulfilled.
Please check the following before contacting our customer service team:
Check you have received an email confirming your order has been dispatched.Check the tracking information that is included in your dispatch confirmation email using the relevant link.Check for emails, phone calls and attempted delivery cards from one ofcouriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.Check nobody at your address has taken the delivery on your behalf.
Although ourcouriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.If the order still hasn’t been located, please contactinfo@uvuclub.comand we’ll do our best to resolve the issue as quickly as possible.
Payments as well as refunds for shipments are all invoiced in GBP.
Click on ‘View size chart’ on each item’s page to view our chart and model measurements. For more information, do not hesitate to contact us atinfo@uvuclub.com
We will notify you via email and social media when a drop has been announced
The online store will be open for 1hr only.
Items can only be purchased during this time.All items purchased, will be delivered within 4 weeks.
Please check your email, @uvuclub on instagram or our Discord (https://discord.gg/ajqbFx3t) for drop date announcements.
Drop days are are at random and at our own discretion.
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